Privacy Policy

• Account and contact details you provide, such as name, email, and phone number.
• Order, cart, shipping, customization, QC, warranty, support, and return-request details.
• Files you intentionally attach to a support or RMA request.
• Basic security and operational logs, including IP address, browser, timestamps, and request diagnostics.
• Optional analytics identifiers and usage events only after analytics consent.

Payment-card fields are intended to be hosted by the configured payment provider. Do not send card details through support forms or email.

• Provide accounts, catalog, cart, ordering, fulfillment, QC, support, warranty, and return workflows.
• Communicate about requests, orders, security, and service changes.
• Prevent abuse, investigate errors, maintain records, and meet legal obligations.
• Send marketing messages only where you requested them; each marketing email should provide an unsubscribe method.

Service providers and disclosures

We may disclose only the information needed to providers that support hosting, authentication, storage, email, payment processing, fraud prevention, order fulfillment, and shipping. We may also disclose information when required by law, to protect users or the service, or as part of a business transaction subject to applicable safeguards.

We do not state that personal information is sold. If that practice changes, this policy and any required choices must be updated before the change.

Your choices and requests

You can decline optional analytics, unsubscribe from marketing, and request access, correction, deletion, or portability where applicable. Some order, tax, fraud-prevention, warranty, or legal records may need to be retained.

Requests may require identity verification. We respond within the period required by applicable law.

We use access controls, encrypted network transport, managed infrastructure, and data-minimization practices appropriate to the service. No online system can guarantee absolute security. We retain information only as long as reasonably needed for the purposes above and applicable legal obligations.

Privacy questions and requests: privacy@companionxdolls.com.

Before public launch, the operator should confirm this mailbox is monitored and have counsel review this policy for the jurisdictions served.